All the customers who would like to make a booking with
Uk London Services Ltd or Uk London Accommodation
Ltd through the following websites: www.uklondra.com,
www.uklondres.com, |
| www.uklondonservices.com
and www.uklondonaccommodation.com or who would like to use
any offered service, are invited to take vision of the following
terms and conditions. |
| Uk
London Services Ltd and Uk London Accommodation Ltd are
British companies, therefore their detailed policy, including
all the terms and conditions, has been drawn up exclusively
in English and has not been translated into French, Italian,
Spanish, etc. |
|
.
|
| 1)
Customer conditions and information |
The
customer is allowed to use Uk London Services Ltd and Uk
London Accommodation Ltd websites and services for all the
lawful requests and bookings and by accepting the present
conditions engages himself/herself not to make any speculative,
false or fraudulent reservation or request of booking.
The customer also engages himself/herself to give Uk London
Services Ltd and Uk London Accommodation Ltd only correct
information regarding his/her e-mail address, personal address,
telephone number, name, surname and personal details, and
allows Uk London Services Ltd and Uk London Accommodation
Ltd to use them for the only purpose relative to bookings
and information useful for the customer. |
| 2)
Information and details in the websites and in the brochures |
| Uk
London Services Ltd, Uk London Accommodation Ltd and their
suppliers engage themselves to ensure that all the information
contained in the websites www.uklondra.com, www.uklondres.com,
www.uklondonservices.com and www.uklondonaccommodation.com
is updated and precise and contains all the useful details.
The information contained in the websites www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
is continuously updated relatively to the information transmitted
by the hotels and the Landlords. The customers are aware
of the fact that Uk London Services Ltd and Uk London Accommodation
Ltd cannot be considered responsible for imprecision and
changes that have not been communicated to Uk London Services
Ltd and Uk London Accommodation Ltd. The customer must know
that despite the fact that Uk London Services Ltd and Uk
London Accommodation Ltd always try to keep all the information
contained in their websites and in the offered products
up to date, Uk London Services Ltd and Uk London Accommodation
Ltd cannot be considered responsible for any misleading
mistakes, omissions or information contained in the details
regarding the products. |
| 3)
Copyright and commercial brands |
| The
customer must know that all the copyrights, commercial brands
and other rights of intellectual property indicated in this
policy relative to the services offered by Uk London Services
Ltd and Uk London Accommodation Ltd are owned exclusively
by the above English companies or granted in licence. The
customer is not allowed to reproduce, sell, transfer or
multiply without any written authorisation by Uk London
Services Ltd and Uk London Accommodation Ltd any data contained
in this policy. |
| 4)
Hotels and rooms/flats classification |
| The
customer must know that the number of stars and the classification
of hotels may vary from country to country and for this
reason they should not be considered the only reliable parameter
for the determination of the accommodation quality. The
customer is informed that the number of stars in hotels
classification is a generic indication not always valid,
in the same way as the customer is informed that even the
kind of room offered by hotels (for example single, double,
twin) may vary from country to country. The customer must
know that the flats and the classification of English houses
are completely different in comparison to the other European
countries. The customer must know that there cannot be a
standard model of flat comparable in Italy, France, Spain,
England, etc. |
| 5)
Unavailability |
| The
customer is aware of the fact that in the event of a confirmed
booking that becomes unavailable, Uk London Services Ltd
and Uk London Accommodation Ltd will offer an alternative
solution to the request. Uk London Services Ltd and Uk London
Accommodation Ltd will contact the customer before his/her
departure to communicate that the booking is not available
anymore. In the case it is impossible for Uk London Services
Ltd and Uk London Accommodation Ltd to reach the customer,
the customer must know that this impossibility to communicate
is not a responsibility of Uk London Services Ltd and Uk
London Accommodation Ltd. In the case it is not possible
to contact the customer before his/her departure, Uk London
Services Ltd and Uk London Accommodation Ltd will engage
themselves to find a suitable alternative with the equivalent
standards of the booking. |
| 6)
Complaints |
| The
customer is informed that any complaint regarding any accommodation
- hotels, flats, houses, hostels, family accommodation -
should be communicated to the Landlord, Owner or Manager
in charge for the accommodation. |
| 7)
Liability |
| Uk
London Services Ltd and Uk London Accommodation Ltd accept
no responsibility for the following events. The customer
accepts to reimburse Uk London Services Ltd and Uk London
Accommodation Ltd for damages, losses or the lawyer expenses
that Uk London Services Ltd and Uk London Accommodation
Ltd should pay in consequence of actions or omissions by
the customer. |
| 8)
Force Majeure |
| In
case of force majeure if Uk London Services Ltd and Uk London
Accommodation Ltd are obliged to reduce, amend or cancel
a booking, the customer is aware of the fact that he/she
does not have any rights of refund for possible losses caused
by the previous reductions, amendments or cancellations.
The expression 'force majeure' includes natural disasters,
fires and other forms of destruction of the accommodation
or other booked product, wars or popular insurrections,
military, legislative or of any other kind, strikes, terrorist
attacks, industrial actions or other reasons that Uk London
Services Ltd and Uk London Accommodation Ltd cannot control. |
| 9)
Jurisdictions and competences |
| Disputes
arising from the use of the websites www.uklondra.com, www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
and the interpretation of the terms and conditions of Uk
London Services Ltd and Uk London Accommodation Ltd's websites
are governed by the English law. All disputes related to
these terms and conditions and the use of Uk London Services
Ltd or Uk London Accommodation Ltd's websites are subject
to the exclusive jurisdiction of the English courts. |
| 10)
Bookings and cancellations conditions |
| The
customer is informed that before making any booking he/she
should have taken vision of the payment and cancellation
conditions contained in this policy with all the terms and
conditions. |
| A)
Terms and conditions for Hotels, Bed and breakfast, hostels,
standard studio and apartments (luxury) bookings |
Booking:
The customer is informed that before booking any hotels,
bed & breakfasts, hostels, standard studios and apartments
(luxury accommodation), it is compulsory to pay the total
price or to pay 20% of the total amount at the moment of
booking for individuals or groups. The remaining 80% has
to be paid 8 working days prior to the arrival in London
(date of arrival at the accommodation) for individuals and
14 working days prior to the arrival in London for groups. |
The
customer is informed that in case the payment by bank transfer
or credit card has not been done
8 days prior to the arrival in London, the booking will
be cancelled and the 20% of the total amount will be charged
by Uk London Service Ltd and Uk London Accommodation Ltd. |
Cancellation:
The customer is informed that cancellation requests have
to be sent by fax or e-mail during the office opening times,
from 9.30am to 5.30pm from Monday to Friday. Sundays, Saturdays,
English bank holidays (including the days between Christmas
and New Year's day) are excluded. |
| The
customer is informed that once the total payment for the
accommodation has been made, in order to cancel a booking
for hotels, bed & breakfasts, hostels, standard studios
and apartments (luxury accommodation) it is compulsory to
send a written communication by fax or e-mail 8 working
days or more before the arrival in London for individuals
or 14 working days for groups. In this case only 20% of
the total amount will be charged and 80% will be refunded. |
| The
customer is informed that once the 20% deposit of the total
amount has been paid, in order to cancel a booking for hotels,
bed & breakfast, hostels, standard studios and apartments
(luxury accommodation) it is compulsory to send a written
communication by fax or e-mail 8 working days or more before
the arrival in London for individuals or 14 working days
for groups. In this case only the 20% deposit of the total
amount will be charged. |
| The
customer is informed that any cancellation made within 8
working days for individuals or 14 working days for groups
prior to the beginning of the stay will be entitled to no
refund. |
| The
customer is informed that all the information regarding
the address and the telephone number of the accommodation
will be communicated only after the total amount has been
paid in full. |
| If
the customer is not happy with the accommodation at his/her
arrival or if he/she has any complaints regarding the accommodation
he/she booked, he/she should contact directly the hotel
reception, the bed & breakfast or hostel reception or
the staff in charge for the standard (luxury) apartments. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible in case of
cancellation or curtailment as a result of illness or injury
to the customer or a close relative. You are strongly advised
to purchase a private travel insurance which will cover
you for loss of accommodation. In case the customer decides,
upon his/her arrival, that he/she does not wish to stay
in the accommodation - room or apartment - booked through
Uk London Services Ltd and Uk London Accommodation Ltd,
the customer must know that he/she will lose the total amount
he/she paid for such booking. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible for possible
damage or lacks in the accommodation during the period of
stay. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible for the cleaning
and the behaviour of the other occupants of the hotel, hostel,
bed & breakfast or apartment during the stay. |
The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible for any stolen
money or lost property in the hotel, hostel, bed & breakfast
or apartments.
The customer is strongly advised not to leave any money
or valuables in his/her accommodation. |
| B)
Terms and conditions for the booking of single or shared
rooms in flats or houses to share, economic studio flats,
economic 1 and 2-bedroom flats and home stays. |
Booking:
Arrivals are between Monday and Friday from 9am until 5pm
at the accommodation. There is no arrival outside these
hours/days. The Landlord, the Owner or the Manager of the
accommodation may accept to do a late arrival outside the
working times as above asking for an extra payment that
may vary from £20 to £50 per person.
The arrival time in the accommodations located in London
Bridge/New Cross/Brockley/Hither Green/Bermondsey/Lewisham/Bromley/Grove
Park is between 9.30am and 4.30pm from Monday to Friday.
There is no arrival outside these hours/days. The Landlord,
the Owner or the Manager may accept to do a late arrival
outside the working times as above asking for an extra payment
that may vary from £20 to £50 per person.
The minimum stay in single or shared rooms in flats or houses
to share varies between 6 and 12 weeks. It is possible to
stay for less that 6 weeks but the Landlord, the Owner or
the Manager may ask for an extra fee for short stay that
may vary from £20 to £50 per person. |
| The
customer is informed that in order to book a single or a
shared room in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays it
is compulsory to pay the total price asked by Uk London
Services Ltd and Uk London Accommodation Ltd or to pay a
minimum of 50% of the total amount required by Uk London
Services Ltd and Uk London Accommodation at the moment of
booking and the remaining 50% obligatorily 28 days before
the customer's arrival at the booked accommodation in London.
If the customer arrives within 28 days of the arrival date
the full payment required by Uk London Services Ltd and
Uk London Accommodation Ltd must be paid. |
| The
customer is informed that in the case that the payment by
bank transfer or credit card has not been made 28 days before
the arrival in London, the booking will be cancelled and
50% of the total amount requested will be charged by Uk
London Service Ltd and Uk London Accommodation Ltd. |
| The
customer is aware of the fact that when he/she makes a reservation
for a single or a shared room in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats and
home stays through Uk London Services Ltd and Uk London
Accommodation Ltd, the entire amount of money paid for the
rent and the deposit is transferred to the Landlord, Owner
or Manager of the accommodation and that only booking fees
are kept by Uk London Services Ltd and Uk London Accommodation
Ltd. |
Cancellation:
The customer is informed that the cancellation request has
to be sent by fax or e-mail to Uk London Services Ltd and
Uk London Accommodation Ltd during the office opening hours,
from 9.30am until 5.30pm from Monday to Friday. Sundays,
Saturdays, English bank holidays (including the days between
Christmas and New Year day) are excluded. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid in full 28 days or more before
his/her arrival for accommodations in single or shared rooms
in flats or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays, he/she will receive
a refund of 50% of the total amount paid. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid in full between 28 and 15 days
prior to his/her arrival for accommodations in single or
shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays, he/she
will receive a refund of 50% of the total amount paid. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid with the minimum 50% of the full
amount 28 or more days prior to his arrival for accommodations
in single or shared rooms in flats or houses to share, economic
studio flats, economic 1 and 2-bedroom flats and home stays
it is compulsory to send a written communication by fax
or e-mail 28 working days before the arrival in London.
In this case the full amount already paid will be charged
by Uk London Services Ltd and Uk London Accommodation Ltd
and no other payment will be requested. |
| The
customer is informed that any cancellation made within 14
days of the beginning of the stay will be entitled to no
refund. |
| The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival. |
| The
customer is informed that all the information regarding
the address and the telephone number of the Landlord, Owner
or Manager, the address and the telephone number of the
home stay and the studios or apartments will only be communicated
after the total amount has been paid in full. The address
and the telephone number of any accommodation in house or
flat to share will be communicated on the arrival in London
by the Manager, Landlord or Owner. |
| If
the customer is not happy with the single or shared rooms
in flats or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays and does not wish to
stay in the accommodation, he/she has to be aware of the
fact that Uk London Services Ltd and Uk London Accommodation
Ltd will give no refund whatsoever. |
| If
the customer is not happy with the accommodation at his/her
arrival, he/she should contact directly the Manager or the
Landlord or the Owner of the accommodation in single or
shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays. |
| The
customer is informed of the fact that Uk London Services
Ltd and Uk London Accommodation Ltd will not be responsible
for fees for hotel stays or accommodation not booked by
us in the event that the customer chooses not to stay in
the booked accommodation, for any reason. |
| Uk
London Services Ltd and Uk London Accommodation Ltd are
not responsible in case of cancellation or curtailment as
a result of illness or injury to yourself or a close relative.
Uk London Services Ltd and Uk London Accommodation Ltd advise
their customers to purchase a private travel insurance which
will cover them for loss of accommodation. |
The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible for possible
damages or lacks in the accommodation during the period
of stay.
The customer is informed that Uk London Services Ltd and
Uk London Accommodation Ltd are not responsible for the
cleaning and the behaviour of the other occupants of the
flats, houses or families during the stay. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible for any stolen
money or lost property in the flats, houses or families
during the stay. |
| C)
Terms and conditions for the payment of the rent starting
from the week following the one(s) that has/have been paid
in advance for single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
studio flats and home stays. |
| The
customer is informed that the payment of the rent starting
from the week following the one(s) that has/have been paid
in advance for single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
flats has to be made obligatorily directly to the Landlord,
Owner or Manager in charge of the flat or house reserved
and NOT to UK London Services Ltd or Uk London Accommodation
Ltd. Only the payment for the rent for home stays should
be paid directly to Uk London Services Ltd and Uk London
Accommodation Ltd in advanced two weeks before the due date.
Failure to make such payment to Uk London Services Ltd and
Uk London Accommodation Ltd will result in the cancelling
of the booking. |
| D)
Terms and conditions valid for the guarantee deposit requested
for medium and long periods and paid for single or shared
rooms in flats or houses to share, economic studio flats,
economic 1 and 2-bedroom flats and home stays. |
| The
customer is informed that the guarantee deposit must be
paid at the moment of the booking for stays of medium or
long periods. This deposit corresponds to 2 weeks up to
1 month rent, and it is requested to GUARANTEE the flat
or house owned against possible damages or thefts. The customer
is informed that the guarantee deposit cannot be used to
pay the rent and it cannot be used to pay the last two weeks
or month rent before leaving the accommodation. The total
amount of the guarantee deposit together with the first
week(s) rent paid at the moment of booking is paid by Uk
London Services Ltd and Uk London Accommodation Ltd directly
to the Owner, the Landlord or the Manager of the flat or
house rented. The guarantee deposit paid for any accommodation
will be refunded by the Owner, the Landlord or the Manager
of the accommodation itself after the customer's departure.
The guarantee deposit is given back by the Owner, the Landlord
or the Manager of the accommodation within one month of
the customer's departure from the accommodation itself and
is paid by cheque or bank transfer according to the type
of letting or holiday contract signed on the day of arrival
with the Owner, the Landlord or the Manager. Normally the
deposit is given back after one month by the Owner, the
Landlord or the Manager of the accommodation booked because
the Owner, the Landlord or the Manager need to be able to
work out the expenses for repairing or cleaning works and
deduct them from the deposit, when this is the case. Especially
for this reason the customer is informed that he/she must
not damage the room or the apartment or house rented and
make sure to leave it in the same conditions as it was at
his/her arrival. The tenant has to be aware of the fact
that for the accommodations located in London Bridge, Bermondsey,
New Cross, New Cross Gate, Hither Green, Brockley, Bromley
and Grove Park no notice of leaving the property needs to
be given since the contract is fixed and the departure date
is stated in the contract itself. As far as these accommodations
are concerned, the guarantee deposit is given back by the
Owner, the Landlord or the Manager of the property within
one month from the customer's departure. In the case of
all other single or shared rooms in flats or houses to share
apart from those in the locations mentioned above, as well
as in the case of economic studio flats, economic 1 and
2-bedroom flats and home stays, the customer must give 2
weeks notice (14 days) directly to the Owner, Landlord or
Manager of the accommodation. Uk London Services Ltd and
Uk London Accommodation Ltd are not responsible if the customer
does not inform the Owner, Landlord or Manager of the accommodation
of his/her departure date and therefore Uk London Services
Ltd and Uk London Accommodation are not responsible if the
Owner, Landlord or Manager keeps the customer's guarantee
deposit. The customer is informed that in the accommodations
located in London Bridge, Bermondsey, New Cross, New Cross
Gate, Hither Green, Brockley, Bromley and Grove Park he/she
has to sign a contract for a fixed period of time (i.e.
with a commencement date and a termination date). If the
customer leaves the accommodation before the contract's
termination date he/she has to be aware of the fact that
he/she will lose his/her entire guarantee deposit, meaning
that the Owner, Landlord or Manager of the accommodation
will keep the guarantee deposit. That is why Uk London Services
Ltd and Uk London Accommodation Ltd strongly advise their
customers to abide the terms of the contract during their
stay. |
| The
customer is informed that the guarantee deposit relative
to home stays will only be refunded after the customer's
departure by Uk London Services Ltd and Uk London Accommodation
Ltd (during the office opening times) that will check the
state of the room together with the family. |
| E)
Schools and English courses |
Booking:
The customer is informed that in order to book an English
course it is necessary to pay the full amount at the moment
of the booking. |
Cancellation:
The customer is aware that the cancellation has to be sent
by fax or e-mail during the office opening times, i.e. from
9.30am until 5.30pm from Monday to Friday. Saturdays, Sundays
and English bank holidays (including Christmas and New Year
day) are not included. |
| The
customer is informed that in case of cancellation 20 working
days before the beginning of the course the refund for the
booking will be 40% of the amount paid. The customer is
informed that if he/she wants to cancel any booking between
15 and 19 working days before the beginning of the course,
the refund of the booking will be 30 % of the amount paid. |
| The
customer is informed that any cancellation made within 14
working days of the start of the English course will be
entitled to no refund. |
| The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival. |
| F)
Tours and transfers to/from the airport |
Booking:
The customer is informed that in order to book a tour or
a transfer to/from the airport the booking must be made
at least 2 working days before the arrival or the visit
to London. The amount requested must be paid in full. |
Cancellation:
The customer is informed that there is no refund for tours
or transfers. The customer will be refunded the corresponding
amount for the transfer from the accommodation to the airport
or from the airport to the accommodation only if the driver
does not operate the transfer for any reasons. |
| The
customer must give all the information regarding the dates
and the times of his/her stay (time of arrival at the airport,
date of arrival, address of the accommodation...). The customer
knows and agrees that Uk London Services Ltd and Uk London
Accommodation Ltd are not responsible for any wrong information
given by the client regarding arrivals and departures or
data regarding the reservation of a tour or a transfer and
that any wrong information given by the client may result
in the transfer or tour not being provided and the client
getting no refund. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd will not be responsible for fees
for hotel stays or accommodation not booked by us in the
event that the customer misses or chooses not to take the
booked transfer. |
| The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd are not responsible in case of
cancellation or curtailment as a result of illness or injury
to the customer or a close relative. You are strongly advised
to purchase private travel insurance which will cover you
for loss of tours or transfers. |
| 11)
Booking method |
The
customer wishing to make a booking is informed that he/she
must follow the following procedure:
1. Before the booking the customer must forward the request
to Uk London Services Ltd or Uk London Accommodation Ltd
by fax, telephone or e-mail, or through the on-line forms
on the websites www.uklondra.com, www.uklondres.com, www.uklondonservices.com
and www.uklondonaccommodation.com. |
| 2.
Uk London Services Ltd and Uk London Accommodation Ltd will
send a confirmation with the availabilities and the prices
by fax or telephone or e-mail as soon as the request is
received. |
| 3.
The customer can pay the requested amount to Uk London Services
Ltd and Uk London Accommodation Ltd into their English bank
account or by credit card. |
| 4.
Once the payment has been received, Uk London Services Ltd
and Uk London Accommodation Ltd will send a confirmation
of the booking by fax or e-mail, with all the useful information
to reach the accommodation, the tour, the school from the
main London underground stations and the Manager or reception
or Owner/Landlord's telephone number. |
| The
customer is informed that the booking confirmation with
the information regarding the address and / or telephone
number of the Manager/Owner/Landlord or reception for hotels,
bed & breakfast, hostels, standard studios and apartments
(luxury accommodation), single or shared rooms in flats
or houses to share, economic studio flats, economic 1 and
2-bedroom flats and home stays will be sent by fax or e-mail
before the customer's arrival in London. The customer is
informed that if his/her e-mail address does not work or
if he/she does not receive the information needed before
his/her arrival in London, he/she must contact Uk London
Services Ltd and Uk London Accommodation Ltd himself/herself
in order to receive such information. |
| The
customer is informed that for the booking of tours and bus
transfers to/from the airport the voucher will be sent by
fax or e-mail 1 day before the customer's arrival in London
at the very latest. |
| 12)
Methods of payment for hotels, bed & breakfasts, hostels,
standard studios and apartments (luxury accommodation),
accommodation in single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
flats and home stays |
It
is possible to make the payment for a booking in two different
ways:
1. Bank transfer into our English bank account
2. Credit card |
| A)
Payment by Bank transfer into our English bank account |
In
order to pay by bank transfer into the English bank account
of Uk London Services Ltd and Uk London Accommodation Ltd
please see the following bank details:
Name of the account holder: Uk London Accommodation
Name of the bank: Barclays Bank
Bank address: 29 Borough High Street, SE1 1LY
Town: London
Bank account number: 00906530
Sort code: 20-80-71
Iban code: GB56BARC20807100906530
Bic: BARCGB22 |
| Bank
transfers to England must be done in English Pounds. (Before
making any bank transfers please always check all the information
with a member of staff of Uk London Services Ltd/Uk London
Accommodation Ltd) |
| B)
Bank charges for bank transfers to England |
| The
customer is informed that he/she must add £19 for
bank charges to the total payment in order to send the payment
to England. |
| C)
Payment by credit card |
Payments
by credit card are one of the most common methods of payment.
Uk London Services Ltd and Uk London Accommodation Ltd accept
all payments done by Visa and Mastercard.
The customer is informed that in order to make a payment
by credit card he/she needs to fill in a payment request
form where the customer authorizes Uk London Services Ltd
or Uk London Accommodation Ltd to debit the amount to pay
on his/her credit card. The customer also needs to send
a copy of his/her passport or identity card and the copy
of his/her credit card for security reasons. The payment
must be done by the credit card holder only. For all the
payments by credit card the customer is informed that 6.5%
bank charges are to be added to the total amount for the
Barclaycard merchant services for the system and the payment
by credit card service. |
| 13)
Methods of payment for tours, transfers and English courses |
| The
customer is informed that the payment of the above products
can be done by bank transfer into our English bank account
by adding £19 for bank charges, or by credit card
adding 6.5% bank charges to the total amount for the Barclaycard
merchant services for the system and the payment by credit
card service |
| 14)
Procedures for refunds in case of cancellation |
| The
customer is informed that refunds will be granted only according
to the procedures contained in this policy and according
to the type of accommodation or product booked. The customer
is informed that refunds for any payments made by bank transfer
into the Uk London Services Ltd and Uk London Accommodation
Ltd English bank account will be made by bank transfer from
the Uk London Services Ltd and Uk London Accommodation Ltd
English bank account directly into the customer's bank account.
The customer is informed that the amount that will be refunded
corresponds to the amount paid less £ 38 bank charges
for the service of refund abroad. |
| The
customer is informed that payments made by credit card will
be refunded using the same Barclaycard merchant system used
to make the initial payment. The customer is informed that
the amount refunded will correspond to the amount paid less
3,9% bank charges for the Barclaycard merchant system refund
service. |
| 15)
Privacy on payments and personal information requested |
| The
customer is aware that it is Uk London Services Ltd and
Uk London Accommodation Ltd's duty to maintain and protect
the customers and suppliers' privacy. All the information
collected by Uk London Services Ltd and Uk London Accommodation
Ltd through their staff or their websites by using the relevant
forms will be used for the only purpose of proposing offers
and accommodations according to the customers' requests.
Uk London Services Ltd and Uk London Accommodation Ltd do
not sell or lend any customers' personal details to any
other company. |
| 16)
Booking fees |
| The
customer is informed that when making a booking for single
or shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays Uk
London Services Ltd and Uk London Accommodation Ltd charge
a booking fee. Booking fees are not refundable. |
| Booking
fees amount to £99. These fees include the booking
of the accommodation, assistance with the accommodation
and access to all our services (booking of schools, transfers,
tours as well as job assistance, mail and deposit services).
Customers staying in London for more than 3 months may pay
£59 booking fees only, which include the booking of
the accommodation. However, customers paying £59 booking
fees are not entitled to all the other services. The customer
who chooses to book the accommodation only will have to
pay the total amount of 2 weeks rent + 2, 3 or 4 weeks for
the deposit + £ 59 booking fees. The customer is informed
that Uk London Services Ltd and Uk London Accommodation
Ltd pay 2 weeks rent and 2, 3 or 4 weeks deposit directly
to the Landlord, the Owner or Manager of the accommodation.
If the customer stays in the accommodation for less than
3 months, 6 months or 1 year - depending on the kind of
accommodation - some Landlords, Owners or Managers may ask
the customer to pay short-term fees (ranging from £20
to £50). It is the customer's responsibility to ask
at the moment of the booking whether there are short-term
fees for the accommodation he/she wishes to book. |
The
customer is informed that Uk London Services Ltd and Uk
London Accommodation Ltd will only book the accommodation
and will just be the intermediary forwarding the information
regarding the address and the telephone number of the Landlord,
Owner or Manager in charge for the accommodation to the
customer. The customer is informed that Uk London Services
Ltd and Uk London Accommodation Ltd do not own or manage
any accommodation. For the same reason, the customer is
also informed that he/she must communicate directly with
the Manager, the Owner or the Landlord for any extension
of the contract, cancellation or any other problem regarding
the house or the flat.
The customer who has booked the accommodation with the only
£59 booking fees is informed that once he/she has
received the details concerning the Manager, the Owner or
the Landlord of the accommodation he/she will not be entitled
to any other services or advice by Uk London Services Ltd
and Uk London Accommodation Ltd. |
| Booking
fees for home stays only are £135. |
|
The
customer is informed that when he/she pays £99 or
£135 booking fees with Uk London Services Ltd and
Uk London Accommodation Ltd he/she will receive a complete
assistance in London for:
|
1.
Accommodation research before or after the arrival in
London for a period of 4 months.
The customer is informed that Uk London Services Ltd
and Uk London Accommodation Ltd will search a suitable accommodation
in houses or flats to share as well as in families according
to the different budgets in case the customer wants to change
accommodation during his/her stay. |
| (In
case of any changes of accommodation the customer is informed
of the fact that he/she has to follow the normal procedures
contained in this policy or in the Landlord's contract). |
2.
Assistance in our office in London, open every day from
9.30am to 5.30pm, with English, Italian and French staff.
The customer is informed that after making an appointment
with Uk London Services Ltd and Uk London Accommodation
Ltd he/she can come to the office to receive all the information
on English administration in London. |
3.
Most "Landlords" are English and the customer
may need to communicate requests.
The customer knows that in case of any communication problems
with the Landlord or the Manager Uk London Services Ltd
and Uk London Accommodation Ltd are available to help him/her
by acting as an intermediary between the tenant and the
Landlord or Owner. |
4.
We are in London so why not try and take an English course?
100% discount on enrolment fees for a Callan Method course
and a discount on the price of English courses in Callan
Method schools and in all the other schools.
The customer is informed that Uk London Services Ltd
and Uk London Accommodation Ltd offer a complete assistance
to make a reservation for an English course using the useful
discounts on the original prices for the courses, arranging
for the customer the date of his/her enrolment test. The
assistance service for the English courses is really useful
for the customers who prefer to pay their school weekly
using the discounts and paying directly in our offices. |
5.
Assistance and telephone availability to search
and book further accommodations, hotels, tours, transfers
and flight tickets for relatives and friends.
The customer entitled to the complete assistance service
given by Uk London Services Ltd and Uk London Accommodation
Ltd is informed that he/she also has the possibility to
have the agency book tours in London with the discounts
offered on the prices of the tickets. The customer is informed
that he/she has the possibility to take trips or reserve
any transfer directly from the office. After having made
an appointment, the customer can make a flight booking directly
from the office and the payment can be made in cash or by
credit card. |
6.
Money transfer service (Through Bank Transfer).
In case the customer needs to receive any money from Italy
or France, he/she can make a bank transfer into our English
bank account and he/she will receive the money directly
at the Uk London Services Ltd and Uk London Accommodation
Ltd office. (Firms such as Moneygram and Western Union charge
for this service). |
7.
Bank deposit safe.
The customer is informed that if he/she stays in London
for a long period and he/she does not have an English bank
account yet, he/she can leave his/her money at the Uk London
Services Ltd/Uk London Accommodation Ltd office and he/she
can collect the money whenever he/she wants from Monday
to Friday during the opening hours by informing the agency
at least 24 hours beforehand. |
8.
Packages reception service (not food).
For security reasons the customer is informed that the packages
reception service is available directly at the London Bridge
office without any charge up to 5 kilos (bigger packages
on request). There is a £ 1 charge for any extra kilo.
The packages can be collected from Monday to Friday from
9.30am until 5.30pm after making an appointment with Uk
London Services Ltd/Uk London Accommodation Ltd. The service
is free up to 48 hours and costs £ 1 per extra day. |
9.
Fax and mail reception from your own country
or from the UK.
The customer knows that he/she can use the Uk London Services
Ltd/Uk London Accommodation Ltd fax number to receive important
documents and the Uk London Services Ltd/Uk London Accommodation
Ltd address in London Bridge to receive mail. (The fax service
is limited to 5 faxes maximum every month). |
10.
Job assistance
The customer is informed that the job assistance offered
by Uk London Services Ltd and Uk London Accommodation Ltd
gives the opportunity to correct and write one's personal
CV in English free of charge, to receive information on
job interviews, the N.I.N. and an Employment Centres list. |
| Job
assistance |
| The
customer is informed that the job assistance offered by
Uk London Services Ltd and Uk London Accommodation Ltd is
completely free and reserved exclusively to the customers
who have enrolled for all Uk London Services Ltd and Uk
London Accommodation Ltd services. The customer is informed
that the support and assistance service offers help when
looking for a first job in restaurants, bars, coffee shops,
pubs, shops, hotels and other activities in the catering
field where a perfect knowledge of the English language
is not required. Uk London Services Ltd and Uk London Accommodation
Ltd inform the customer that at his/her arrival in London
he/she will receive all the information regarding how to
look for a job in London, the National Insurance Number,
information and assistance to write a complete CV in English,
information regarding the procedures to open a bank account
and advice on how to face a job interview. The customer
is informed that Uk London Services Ltd and Uk London Accommodation
Ltd do not find or search for a specific job position, do
not call or contact the employers, but offer all their assistance
with useful advice and information that will help the customer
in his/her job search. |
| Job
insurance |
| The
customer is informed that before coming to London to start
a job or for a study experience he/she should sign a private
insurance in his/her own country. |
| Society
Information |
Uk
London Accommodation Ltd
15, Borough High Street
LONDON SE1 9SE
Registered Office: 15 Borough High Street, London Bridge
Registration number: 6147409 |
Uk
London Services Ltd
15, Borough High Street
LONDON SE1 9SE
Registered Office: 15 Borough High Street, London Bridge
Registration number: 5075664 |
| Office
opening hours |
Monday
and Tuesday: 9.30am - 5.30pm
Wednesday: 10am - 6pm
Thursday and Friday: 9.30am - 5.30pm |
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Homepage |
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