All the customers who would like to make a booking with
You 4 London
through the following websites: www.uklondra.com, www.uklondres.com,
www.uklondonservices.com and www.uklondonaccommodation.com |
|
or who would like to use any offered service, are invited
to take vision of the following terms and conditions. |
| You
4 London Ltd is a English company, therefore their detailed
policy, including all the terms and conditions, has been
drawn up exclusively in English and has not been translated
into French, Italian, Spanish, etc. |
|
.
|
| 1)
Customer conditions and information |
The
customer is allowed to use You 4 London Ltd websites and
services for all the lawful requests and bookings and by
accepting the present conditions engages himself/herself
not to make any speculative, false or fraudulent reservation
or request of booking.
The customer also engages himself/herself to give You 4
London Ltd only correct information regarding his/her e-mail
address, personal address, telephone number, name, surname
and personal details, and allows You 4 London Ltd to use
them for the only purpose relative to bookings and information
useful for the customer. |
| 2)
Information and details in the websites and in the brochures |
| You
4 London Ltd and its suppliers engage themselves to ensure
that all the information contained in the websites www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
is updated and precise and contains all the useful details.
The information contained in the websites www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
is continuously updated relatively to the information transmitted
by the hotels and the Landlords. The customers are aware
of the fact that You 4 London Ltd cannot be considered responsible
for imprecision and changes that have not been communicated
to You 4 London Ltd. The customer must know that despite
the fact that You 4 London Ltd always try to keep all the
information contained in their websites and in the offered
products up to date, You 4 London Ltd cannot be considered
responsible for any misleading mistakes, omissions or information
contained in the details regarding the products. |
| 3)
Copyright and commercial brands |
| The
customer must know that all the copyrights, commercial brands
and other rights of intellectual property indicated in this
policy relative to the services offered by You 4 London
Ltd are owned exclusively by the above English companies
or granted in licence. The customer is not allowed to reproduce,
sell, transfer or multiply without any written authorisation
by You 4 London Ltd any data contained in this policy. |
| 4)
Hotels and rooms/flats classification |
| The
customer must know that the number of stars and the classification
of hotels may vary from country to country and for this
reason they should not be considered the only reliable parameter
for the determination of the accommodation quality. The
customer is informed that the number of stars in hotels
classification is a generic indication not always valid,
in the same way as the customer is informed that even the
kind of room offered by hotels (for example single, double,
twin) may vary from country to country. The customer must
know that the flats and the classification of English houses
are completely different in comparison to the other European
countries. The customer must know that there cannot be a
standard model of flat comparable in Italy, France, Spain,
England, etc. |
| 5)
Unavailability |
| The
customer is aware of the fact that in the event of a confirmed
booking that becomes unavailable, You 4 London Ltd will
offer an alternative solution to the request. You 4 London
Ltd will contact the customer before his/her departure to
communicate that the booking is not available anymore. In
the case it is impossible for You 4 London Ltd to reach
the customer, the customer must know that this impossibility
to communicate is not a responsibility of You 4 London Ltd.
In the case it is not possible to contact the customer before
his/her departure, You 4 London Ltd will engage themselves
to find a suitable alternative with the equivalent standards
of the booking. |
| 6)
Complaints |
| The
customer is informed that any complaint regarding any accommodation
- hotels, flats, houses, hostels, family accommodation -
should be communicated to the Landlord, Owner or Manager
in charge for the accommodation. |
| 7)
Liability |
| You
4 London Ltd accepts no responsibility for the following
events. The customer accepts to reimburse You 4 London Ltd
for damages, losses or the lawyer expenses that You 4 London
Ltd should pay in consequence of actions or omissions by
the customer. |
| 8)
Force Majeure |
| In
case of force majeure if You 4 London Ltd is obliged to
reduce, amend or cancel a booking, the customer is aware
of the fact that he/she does not have any rights of refund
for possible losses caused by the previous reductions, amendments
or cancellations. The expression 'force majeure' includes
natural disasters, fires and other forms of destruction
of the accommodation or other booked product, wars or popular
insurrections, military, legislative or of any other kind,
strikes, terrorist attacks, industrial actions or other
reasons that You 4 London Ltd cannot control. |
| 9)
Jurisdictions and competences |
| Disputes
arising from the use of the websites www.uklondra.com, www.uklondra.com,
www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com
and the interpretation of the terms and conditions of You
4 London Ltd's websites are governed by the English law.
All disputes related to these terms and conditions and the
use of You 4 London Ltd's websites are subject to the exclusive
jurisdiction of the English courts. |
| 10)
Bookings and cancellations conditions |
| The
customer is informed that before making any booking he/she
should have taken vision of the payment and cancellation
conditions contained in this policy with all the terms and
conditions. |
| A)
Terms and conditions for Hotels, Bed and breakfast, hostels,
standard studio and apartments (luxury) bookings |
Booking:
The customer is informed that before booking any hotels,
bed & breakfasts, hostels, standard studios and apartments
(luxury accommodation), it is compulsory to pay the total
price or to pay 20% of the total amount at the moment of
booking for individuals or groups. The remaining 80% has
to be paid 8 working days prior to the arrival in London
(date of arrival at the accommodation) for individuals and
14 working days prior to the arrival in London for groups. |
The
customer is informed that in case the payment by bank transfer
or credit card has not been done
8 days prior to the arrival in London, the booking will
be cancelled and the 20% of the total amount will be charged
by You 4 London Ltd. |
Cancellation:
The customer is informed that cancellation requests have
to be sent by fax or e-mail during the office opening times,
from 9.30am to 5.30pm from Monday to Friday. Sundays, Saturdays,
English bank holidays (including the days between Christmas
and New Year's day) are excluded. |
| The
customer is informed that once the total payment for the
accommodation has been made, in order to cancel a booking
for hotels, bed & breakfasts, hostels, standard studios
and apartments (luxury accommodation) it is compulsory to
send a written communication by fax or e-mail 8 working
days or more before the arrival in London for individuals
or 14 working days for groups. In this case only 20% of
the total amount will be charged and 80% will be refunded. |
| The
customer is informed that once the 20% deposit of the total
amount has been paid, in order to cancel a booking for hotels,
bed & breakfast, hostels, standard studios and apartments
(luxury accommodation) it is compulsory to send a written
communication by fax or e-mail 8 working days or more before
the arrival in London for individuals or 14 working days
for groups. In this case only the 20% deposit of the total
amount will be charged. |
| The
customer is informed that any cancellation made within 8
working days for individuals or 14 working days for groups
prior to the beginning of the stay will be entitled to no
refund. |
| The
customer is informed that all the information regarding
the address and the telephone number of the accommodation
will be communicated only after the total amount has been
paid in full. |
| If
the customer is not happy with the accommodation at his/her
arrival or if he/she has any complaints regarding the accommodation
he/she booked, he/she should contact directly the hotel
reception, the bed & breakfast or hostel reception or
the staff in charge for the standard (luxury) apartments. |
| The
customer is informed that You 4 London Ltd is not responsible
in case of cancellation or curtailment as a result of illness
or injury to the customer or a close relative. You are strongly
advised to purchase a private travel insurance which will
cover you for loss of accommodation. In case the customer
decides, upon his/her arrival, that he/she does not wish
to stay in the accommodation - room or apartment - booked
through You 4 London Ltd, the customer must know that he/she
will lose the total amount he/she paid for such booking. |
| The
customer is informed that You 4 London Ltd are not responsible
for possible damage or lacks in the accommodation during
the period of stay. |
| The
customer is informed that You 4 London Ltd is not responsible
for the cleaning and the behaviour of the other occupants
of the hotel, hostel, bed & breakfast or apartment during
the stay. |
| The
customer is informed that You 4 London Ltd is not responsible
for any stolen money or lost property in the hotel, hostel,
bed & breakfast or apartments. The customer is strongly
advised not to leave any money or valuables in his/her accommodation. |
| B)
Terms and conditions for the booking of single or shared
rooms in flats or houses to share, economic studio flats,
economic 1 and 2-bedroom flats and home stays. |
Booking:
Arrivals are between Monday and Friday from 9am until 5pm
at the accommodation. There is no arrival outside these
hours/days. The Landlord, the Owner or the Manager of the
accommodation may accept to do a late arrival outside the
working times as above asking for an extra payment that
may vary from £20 to £50 per person.
The arrival time in the accommodations located in London
Bridge/New Cross/Brockley/Hither Green/Bermondsey/Lewisham/Bromley/Grove
Park/Shadwell is between 9.30am and 4.00pm from Monday to
Friday. There is no arrival outside these hours/days. The
Landlord, the Owner or the Manager may accept to do a late
arrival outside the working times as above asking for an
extra payment that may vary from £20 to £50
per person.
The minimum stay in single or shared rooms in flats or houses
to share varies between 6 and 12 weeks. It is possible to
stay for less that 6 weeks but the Landlord, the Owner or
the Manager may ask for an extra fee for short stay that
may vary from £20 to £50 per person. |
| The
customer is informed that in order to book a single or a
shared room in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays it
is compulsory to pay the total price asked You 4 London
Ltd or to pay a minimum of 50% of the total amount required
by You 4 London Ltd at the moment of booking and the remaining
50% obligatorily 28 days before the customer's arrival at
the booked accommodation in London. If the customer arrives
within 28 days of the arrival date the full payment required
by You 4 London Ltd must be paid. |
| The
customer is informed that in the case that the payment by
bank transfer or credit card has not been made 28 days before
the arrival in London, the booking will be cancelled and
50% of the total amount requested will be charged by You
4 London Ltd. |
| The
customer is aware of the fact that when he/she makes a reservation
for a single or a shared room in flats or houses to share,
economic studio flats, economic 1 and 2-bedroom flats and
home stays through You 4 London Ltd, the entire amount of
money paid for the rent and the deposit is transferred to
the Landlord, Owner or Manager of the accommodation and
that only booking fees are kept by You 4 London Ltd. |
Cancellation:
The customer is informed that the cancellation request has
to be sent by fax or e-mail to You 4 London Ltd during the
office opening hours, from 9.30am until 5.30pm from Monday
to Friday. Sundays, Saturdays, English bank holidays (including
the days between Christmas and New Year day) are excluded. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid in full 28 days or more before
his/her arrival for accommodations in single or shared rooms
in flats or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays, he/she will receive
a refund of 50% of the total amount paid. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid in full between 28 and 15 days
prior to his/her arrival for accommodations in single or
shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays, he/she
will receive a refund of 50% of the total amount paid. |
| The
customer is informed that if he/she wants to cancel any
booking that has been paid with the minimum 50% of the full
amount 28 or more days prior to his arrival for accommodations
in single or shared rooms in flats or houses to share, economic
studio flats, economic 1 and 2-bedroom flats and home stays
it is compulsory to send a written communication by fax
or e-mail 28 working days before the arrival in London.
In this case the full amount already paid will be charged
by You 4 London Ltd and no other payment will be requested. |
| The
customer is informed that any cancellation made within 14
days of the beginning of the stay will be entitled to no
refund. |
| The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival. |
| The
customer is informed that all the information regarding
the address and the telephone number of the Landlord, Owner
or Manager, the address and the telephone number of the
home stay and the studios or apartments will only be communicated
after the total amount has been paid in full. The address
and the telephone number of any accommodation in house or
flat to share will be communicated on the arrival in London
by the Manager, Landlord or Owner. |
| If
the customer is not happy with the single or shared rooms
in flats or houses to share, economic studio flats, economic
1 and 2-bedroom flats and home stays and does not wish to
stay in the accommodation, he/she has to be aware of the
fact that You 4 London Ltd will give no refund whatsoever. |
| If
the customer is not happy with the accommodation at his/her
arrival, he/she should contact directly the Manager or the
Landlord or the Owner of the accommodation in single or
shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays. |
| The
customer is informed of the fact that You 4 London Ltd will
not be responsible for fees for hotel stays or accommodation
not booked by us in the event that the customer chooses
not to stay in the booked accommodation, for any reason. |
| You
4 London Ltd are not responsible in case of cancellation
or curtailment as a result of illness or injury to yourself
or a close relative. You 4 London Ltd advises their customers
to purchase a private travel insurance which will cover
them for loss of accommodation. |
| The
customer is informed that You 4 London Ltd is not responsible
for possible damages or lacks in the accommodation during
the period of stay. The customer is informed that You 4
London Ltd is not responsible for the cleaning and the behaviour
of the other occupants of the flats, houses or families
during the stay. |
| The
customer is informed that You 4 London Ltd is not responsible
for any stolen money or lost property in the flats, houses
or families during the stay. |
| C)
Terms and conditions for the payment of the rent starting
from the week following the one(s) that has/have been paid
in advance for single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
studio flats and home stays. |
| The
customer is informed that the payment of the rent starting
from the week following the one(s) that has/have been paid
in advance for single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
flats has to be made obligatorily directly to the Landlord,
Owner or Manager in charge of the flat or house reserved
and NOT to You 4 London Ltd. Only the payment for the rent
for home stays should be paid directly to You 4 London Ltd
in advanced two weeks before the due date. Failure to make
such payment to You 4 London Ltd will result in the cancelling
of the booking. |
| D)
Terms and conditions valid for the guarantee deposit requested
for medium and long periods and paid for single or shared
rooms in flats or houses to share, economic studio flats,
economic 1 and 2-bedroom flats and home stays. |
| The
customer is informed that the guarantee deposit must be
paid at the moment of the booking for stays of medium or
long periods. This deposit corresponds to 2 weeks up to
1 month rent, and it is requested to GUARANTEE the flat
or house owned against possible damages or thefts. The customer
is informed that the guarantee deposit cannot be used to
pay the rent and it cannot be used to pay the last two weeks
or month rent before leaving the accommodation. The total
amount of the guarantee deposit together with the first
week(s) rent paid at the moment of booking is paid by You
4 London Ltd directly to the Owner, the Landlord or the
Manager of the flat or house rented. The guarantee deposit
paid for any accommodation will be refunded by the Owner,
the Landlord or the Manager of the accommodation itself
after the customer's departure. The guarantee deposit is
given back by the Owner, the Landlord or the Manager of
the accommodation within one month of the customer's departure
from the accommodation itself and is paid by cheque or bank
transfer according to the type of letting or holiday contract
signed on the day of arrival with the Owner, the Landlord
or the Manager. Normally the deposit is given back after
one month by the Owner, the Landlord or the Manager of the
accommodation booked because the Owner, the Landlord or
the Manager need to be able to work out the expenses for
repairing or cleaning works and deduct them from the deposit,
when this is the case. Especially for this reason the customer
is informed that he/she must not damage the room or the
apartment or house rented and make sure to leave it in the
same conditions as it was at his/her arrival. The tenant
or the licensee has to be aware of the fact that for the
accommodations located in London Bridge, Bermondsey, New
Cross, New Cross Gate, Hither Green, Brockley, Bromley,
Grove Park and Shadwell no notice of leaving the property
needs to be given since the contract is fixed and the departure
date is stated in the contract itself. As far as these accommodations
are concerned, the guarantee deposit is given back by the
Owner, the Landlord or the Manager of the property within
one month from the customer's departure. In the case of
all other single or shared rooms in flats or houses to share
apart from those in the locations mentioned above, as well
as in the case of economic studio flats, economic 1 and
2-bedroom flats and home stays, the customer must give 2
weeks notice (14 days) directly to the Owner, Landlord or
Manager of the accommodation. You 4 London Ltd is not responsible
if the customer does not inform the Owner, Landlord or Manager
of the accommodation of his/her departure date and therefore
You 4 London Ltd is not responsible if the Owner, Landlord
or Manager keeps the customer's guarantee deposit. The customer
is informed that in the accommodations located in London
Bridge, Bermondsey, New Cross, New Cross Gate, Hither Green,
Brockley, Bromley, Grove Park and Shadwell he/she has to
sign a contract for a fixed period of time (i.e. with a
commencement date and a termination date). If the customer
leaves the accommodation before the contract's termination
date he/she has to be aware of the fact that he/she will
lose his/her entire guarantee deposit, meaning that the
Owner, Landlord or Manager of the accommodation will keep
the guarantee deposit. That is why You 4 London Ltd strongly
advise their customers to abide the terms of the contract
during their stay. |
| The
customer is informed that the guarantee deposit relative
to home stays will only be refunded after the customer's
departure by You 4 London Ltd (during the office opening
times) that will check the state of the room together with
the family. |
| E)
Schools and English courses |
Booking:
The customer is informed that in order to book an English
course it is necessary to pay the full amount at the moment
of the booking. |
Cancellation:
The customer is aware that the cancellation has to be sent
by fax or e-mail during the office opening times, i.e. from
9.30am until 5.30pm from Monday to Friday. Saturdays, Sundays
and English bank holidays (including Christmas and New Year
day) are not included. |
| The
customer is informed that in case of cancellation 20 working
days before the beginning of the course the refund for the
booking will be 40% of the amount paid. The customer is
informed that if he/she wants to cancel any booking between
15 and 19 working days before the beginning of the course,
the refund of the booking will be 30 % of the amount paid. |
| The
customer is informed that any cancellation made within 14
working days of the start of the English course will be
entitled to no refund. |
| The
customer is informed that the booking will be cancelled
in case of no show on the due date of arrival. |
| F)
Tours and transfers to/from the airport and guides |
Booking:
The customer is informed that in order to book a tour or
a transfer to/from the airport the booking must be made
at least 2 working days before the arrival or the visit
to London. The amount requested must be paid in full. |
Cancellation:
The customer is informed that there is no refund for tours
or transfers. The customer will be refunded the corresponding
amount for the transfer from the accommodation to the airport
or from the airport to the accommodation only if the driver
does not operate the transfer for any reasons. |
| The
customer must give all the information regarding the dates
and the times of his/her stay (time of arrival at the airport,
date of arrival, address of the accommodation...). The customer
knows and agrees that You 4 London Ltd is not responsible
for any wrong information given by the client regarding
arrivals and departures or data regarding the reservation
of a tour or a transfer and that any wrong information given
by the client may result in the transfer or tour not being
provided and the client getting no refund. |
| The
customer is informed that You 4 London Ltd will not be responsible
for fees for hotel stays or accommodation not booked by
us in the event that the customer misses or chooses not
to take the booked transfer. |
| The
customer is informed that You 4 London Ltd is not responsible
in case of cancellation or curtailment as a result of illness
or injury to the customer or a close relative. You are strongly
advised to purchase private travel insurance which will
cover you for loss of tours or transfers. |
| 11)
Booking method |
The
customer wishing to make a booking is informed that he/she
must follow the following procedure:
1. Before the booking the customer must forward the request
to You 4 London Ltd by fax, telephone or e-mail, or through
the on-line forms on the websites www.uklondra.com, www.uklondres.com,
www.uklondonservices.com and www.uklondonaccommodation.com. |
| 2.
You 4 London Ltd will send a confirmation with the availabilities
and the prices by fax or telephone or e-mail as soon as
the request is received. |
| 3.
The customer can pay the requested amount to You 4 London
Ltd into their English bank account or by credit card. |
| 4.
Once the payment has been received, You 4 London Ltd will
send a confirmation of the booking by fax or e-mail, with
all the useful information to reach the accommodation, the
tour, the school from the main London underground stations
and the Manager or reception or Owner/Landlord's telephone
number. |
| The
customer is informed that the booking confirmation with
the information regarding the address and / or telephone
number of the Manager/Owner/Landlord or reception for hotels,
bed & breakfast, hostels, standard studios and apartments
(luxury accommodation), single or shared rooms in flats
or houses to share, economic studio flats, economic 1 and
2-bedroom flats and home stays will be sent by fax or e-mail
before the customer's arrival in London. The customer is
informed that if his/her e-mail address does not work or
if he/she does not receive the information needed before
his/her arrival in London, he/she must contact You 4 London
Ltd himself/herself in order to receive such information. |
| The
customer is informed that for the booking of tours and bus
transfers to/from the airport the voucher will be sent by
fax or e-mail 1 day before the customer's arrival in London
at the very latest. |
| 12)
Methods of payment for hotels, bed & breakfasts, hostels,
standard studios and apartments (luxury accommodation),
accommodation in single or shared rooms in flats or houses
to share, economic studio flats, economic 1 and 2-bedroom
flats and home stays |
It
is possible to make the payment for a booking in two different
ways:
1. Bank transfer into our English bank account
2. Credit card |
| A)
Payment by Bank transfer into our English bank account |
In
order to pay by bank transfer into the English bank account
of You 4 London Ltd please see the
following bank details:
Name of the account holder: You 4 London Limited
Name of the bank: Barclays Bank
Bank address: 29 Borough High Street, SE1 1LY
Town: London
Bank account number: 53949486
Sort code: 20-80-71
Iban code: GB42BARC20807153949486
Bic: BARCGB22 |
| Bank
transfers to England must be done in English Pounds. (Before
making any bank transfers please always check all the information
with a member of staff of You 4 London Ltd) |
| B)
Bank charges for bank transfers to England |
| The
customer is informed that he/she must add £19 for
bank charges to the total payment in order to send the payment
to England. |
| C)
Payment by credit card |
Payments
by credit card are one of the most common methods of payment.
You 4 London Ltd accept all payments done by Visa and Mastercard.
The customer is informed that in order to make a payment
by credit card he/she needs to fill in a payment request
form where the customer authorizes You 4 London Ltd to debit
the amount to pay on his/her credit card. The customer also
needs to send a copy of his/her passport or identity card
and the copy of his/her credit card for security reasons.
The payment must be done by the credit card holder only.
For all the payments by credit card the customer is informed
that 6.5% bank charges are to be added to the total amount
for the Barclaycard merchant services for the system and
the payment by credit card service. |
| 13)
Methods of payment for tours, transfers and English courses |
| The
customer is informed that the payment of the above products
can be done by bank transfer into our English bank account
by adding £19 for bank charges, or by credit card
adding 6.5% bank charges to the total amount for the Barclaycard
merchant services for the system and the payment by credit
card service |
| 14)
Procedures for refunds in case of cancellation |
| The
customer is informed that refunds will be granted only according
to the procedures contained in this policy and according
to the type of accommodation or product booked. The customer
is informed that refunds for any payments made by bank transfer
into the You 4 London Ltd English bank account will be made
by bank transfer from the You 4 London Ltd bank account
directly into the customer's bank account. The customer
is informed that the amount that will be refunded corresponds
to the amount paid less £ 38 bank charges for the
service of refund abroad. |
| The
customer is informed that payments made by credit card will
be refunded using the same Barclaycard merchant system used
to make the initial payment. The customer is informed that
the amount refunded will correspond to the amount paid less
3,9% bank charges for the Barclaycard merchant system refund
service. |
| 15)
Privacy on payments and personal information requested |
The
customer is aware that it is You 4 London Ltd's duty to
maintain and protect the customers and suppliers' privacy.
All the information collected by You 4 London Ltd through
their staff or their websites by using the relevant forms
will be used for the only purpose of proposing offers and
accommodations according to the customers' requests.
You 4 London Ltd do not sell or lend any customers' personal
details to any other company. |
| 16)
Booking fees |
The
customer is informed that when making a booking for single
or shared rooms in flats or houses to share, economic studio
flats, economic 1 and 2-bedroom flats and home stays You
4 London Ltd charge a booking fee.
Booking fees are not refundable. |
| Booking
fees amount to £99. These fees include the booking
of the accommodation, assistance with the accommodation
and access to all our services (booking of schools, transfers,
tours as well as job assistance, mail and deposit services).
Customers staying in London for more than 3 months may pay
£59 booking fees only, which include the booking of
the accommodation. However, customers paying £59 booking
fees are not entitled to all the other services. The customer
who chooses to book the accommodation only will have to
pay the total amount of 2 weeks rent + 2, 3 or 4 weeks for
the deposit + £ 59 booking fees. The customer is informed
that You 4 London Ltd pay 2 weeks rent and 2, 3 or 4 weeks
deposit directly to the Landlord, the Owner or Manager of
the accommodation. If the customer stays in the accommodation
for less than 3 months, 6 months or 1 year - depending on
the kind of accommodation - some Landlords, Owners or Managers
may ask the customer to pay short-term fees (ranging from
£20 to £50). It is the customer's responsibility
to ask at the moment of the booking whether there are short-term
fees for the accommodation he/she wishes to book. |
The
customer is informed that You 4 London Ltd will only book
the accommodation and will just be the intermediary forwarding
the information regarding the address and the telephone
number of the Landlord, Owner or Manager in charge for the
accommodation to the customer. The customer is informed
that You 4 London Ltd do not own or manage any accommodation.
For the same reason, the customer is also informed that
he/she must communicate directly with the Manager, the Owner
or the Landlord for any extension of the contract, cancellation
or any other problem regarding the house or the flat.
The customer who has booked the accommodation with the only
£59 booking fees is informed that once he/she has
received the details concerning the Manager, the Owner or
the Landlord of the accommodation he/she will not be entitled
to any other services or advice by You 4 London Ltd. |
| Booking
fees for home stays only are £135. |
|
The
customer is informed that when he/she pays £99 or
£135 booking fees with You 4 London Ltd he/she will
receive a complete assistance in London for:
|
1.
Accommodation research before or after the arrival in
London for a period of 4 months.
The customer is informed that You 4 London Ltd will
search a suitable accommodation in houses or flats to share
as well as in families according to the different budgets
in case the customer wants to change accommodation during
his/her stay. |
| (In
case of any changes of accommodation the customer is informed
of the fact that he/she has to follow the normal procedures
contained in this policy or in the Landlord's contract). |
2.
Assistance in our office in London, open every day from
9.30am to 5.30pm, with English, Italian and French staff.
The customer is informed that after making an appointment
with You 4 London Ltd he/she can come to the office to receive
all the information on English administration in London.
|
3.
Most "Landlords" are English and the customer
may need to communicate requests.
The customer knows that in case of any communication problems
with the Landlord or the Manager You 4 London Ltd are available
to help him/her by acting as an intermediary between the
tenant and the Landlord or Owner. |
4.
We are in London so why not try and take an English course?
100% discount on enrolment fees for a Callan Method course
and a discount on the price of English courses in Callan
Method schools and in all the other schools.
The customer is informed that You 4 London Ltd offer
a complete assistance to make a reservation for an English
course using the useful discounts on the original prices
for the courses, arranging for the customer the date of
his/her enrolment test. The assistance service for the English
courses is really useful for the customers who prefer to
pay their school weekly using the discounts and paying directly
in our offices. |
5.
Assistance and telephone availability to search
and book further accommodations, hotels, tours, transfers
and flight tickets for relatives and friends.
The customer entitled to the complete assistance service
given by You 4 London Ltd is informed that he/she also has
the possibility to have the agency book tours in London
with the discounts offered on the prices of the tickets.
The customer is informed that he/she has the possibility
to take trips or reserve any transfer directly from the
office. After having made an appointment, the customer can
make a flight booking directly from the office and the payment
can be made in cash or by credit card. |
6.
Money transfer service (Through Bank Transfer).
In case the customer needs to receive any money from Italy
or France, he/she can make a bank transfer into our English
bank account and he/she will receive the money directly
at the You 4 London Ltd office. (Firms such as Moneygram
and Western Union charge for this service). |
7.
Bank deposit safe.
The customer is informed that if he/she stays in London
for a long period and he/she does not have an English bank
account yet, he/she can leave his/her money at the You 4
London Ltd office and he/she can collect the money whenever
he/she wants from Monday to Friday during the opening hours
by informing the agency at least 24 hours beforehand. |
8.
Packages reception service (not food).
For security reasons the customer is informed that the packages
reception service is available directly at the London Bridge
office without any charge up to 5 kilos (bigger packages
on request). There is a £ 1 charge for any extra kilo.
The packages can be collected from Monday to Friday from
9.30am until 5.30pm after making an appointment with You
4 London Ltd. The service is free up to 48 hours and costs
£ 1 per extra day. |
9.
Fax and mail reception from your own country
or from the UK.
The customer knows that he/she can use the You 4 London
Ltd fax number to receive important documents and the You
4 London Ltd address in London Bridge to receive mail. (The
fax service is limited to 5 faxes maximum every month). |
10.
Job assistance
The customer is informed that the job assistance offered
by You 4 London Ltd gives the opportunity to correct and
write one's personal CV in English free of charge, to receive
information on job interviews, the N.I.N. and an Employment
Centres list. |
| Job
assistance |
| The
customer is informed that the job assistance offered by
You 4 London Ltd is completely free and reserved exclusively
to the customers who have enrolled for all You 4 London
Ltd services. The customer is informed that the support
and assistance service offers help when looking for a first
job in restaurants, bars, coffee shops, pubs, shops, hotels
and other activities in the catering field where a perfect
knowledge of the English language is not required. You 4
London Ltd inform the customer that at his/her arrival in
London he/she will receive all the information regarding
how to look for a job in London, the National Insurance
Number, information and assistance to write a complete CV
in English, information regarding the procedures to open
a bank account and advice on how to face a job interview.
The customer is informed that You 4 London Ltd do not find
or search for a specific job position, do not call or contact
the employers, but offer all their assistance with useful
advice and information that will help the customer in his/her
job search. |
| Job
insurance |
| The
customer is informed that before coming to London to start
a job or for a study experience he/she should sign a private
insurance in his/her own country. |
| Society
Information |
You
4 London Ltd
54-58 Tanner Street
LONDON SE1 3PH
Registered Office: 54-58 Tanner Street
Registration number: 6707829 |
| Office
opening hours |
Monday
and Tuesday: 9.30am - 5.30pm
Wednesday: 10am - 6pm
Thursday and Friday: 9.30am - 5.30pm |
| Threats
abuse or harass to our staff |
| We
will not tolerate abuse towards any member of our staff.
Anyone behaving offensively will be asked to leave and we
may ask for police assistance if necessary. |
| We
work in collaboration with the Metropolitan Police for a
safer London. |
| We
don't accept in the office a person or people or organization
that tried to harassing, intimidating, malicious or insulting,
humiliating or threatening our staff. |
| If
a person or people or organization harassing, intimidating,
malicious or insulting, humiliating or threatening our staff
we ask to the person or people or organization to leave
the office and if the person or people or organization don't
want to leave the office we may ask for police assistance. |
| We
proceed seriously for the legal procedures against people
that harass, intimidate, insult, humiliate and threat our
staff. |
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